Understand the checks.
Know where to get help.
Explore registration, payment checks and the information you need before sending money. Each topic has its own explanation and links to the next step.
Updated: 11 October 2026 · Customer guidance v1.001
Fraud prevention & reporting
Recognise scams, protect your information and know how to report a concern.
Read the explanation →02KYC & onboarding
Why identity, ownership and payment-purpose information may be needed.
Read the explanation →03Transaction screening
Understand requests for additional information and how checks can affect a transfer.
Read the explanation →04AML & sanctions
Understand financial-crime obligations and restrictions on payment services.
Read the explanation →05Safeguarding information
Read about relevant funds, the regulatory framework and questions to ask about your payment.
Read the explanation →06Payment support
Get help with status, errors, delays, cancellation questions and accessibility needs.
Read the explanation →