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SECURITY & FRAUD

Protect every payment.

Practical guidance to help customers recognise fraud and keep information secure.

Last updated: 11 October 2026
01

Keep your information secure

Never share passwords, security codes or full payment credentials with anyone. Use strong, unique passwords, keep devices and software updated, and avoid accessing payment services through public or unsecured networks.

02

Check before you pay

  • Confirm beneficiary details using a trusted and independent contact method.
  • Treat unexpected changes to bank details or urgent payment requests with caution.
  • Check the sender’s full email address, website address and contact information.
  • Pause and verify if a request creates pressure, secrecy or an unusual deadline.
03

Impersonation and scams

Criminals may impersonate MinasPay, a bank, supplier, director, regulator or law-enforcement body. MinasPay will not ask you to reveal a password or security code, move money to a “safe account”, or install remote-access software.

04

Official website and customer access

Our current information website is www.minaspay.co.uk. Customer access is through app.minaspay.co.uk. Check the full address before entering your details.

Suspicious messages and websites

Do not open unexpected attachments or follow links in suspicious messages. Type the known website address directly into your browser and contact us using the details published on this website. Look carefully for misspellings, altered domains and unofficial contact numbers.

05

If something has gone wrong

Read our Fraud Prevention & Reporting guidance for warning signs, immediate steps and information about your rights.

Contact us immediately if you believe a payment instruction, account, device or communication may have been compromised. Also contact your bank or payment provider without delay. Keep messages, receipts, telephone numbers and other evidence, and report the matter to the appropriate authorities where necessary.